This policy describes informational healthcare text messages sent by 96Meridian.ai on behalf of a participating healthcare provider or affiliated practice. It is a policy document, not an enrollment form.

1. About This Policy

96Meridian.ai supports informational SMS text messaging for participating healthcare providers. The provider or practice determines the communications sent to its patients under its messaging program and the patient's signed consent.

2. How Patients Enroll

Patients enroll by signing a paper SMS consent form at their provider location and providing a mobile phone number. A patient or guardian signing the form confirms that they are the subscriber or customary user of the number provided. Visiting this website, scheduling an appointment, or giving a phone number through a website or intake form does not by itself enroll anyone in SMS messages.

Consent is voluntary. It is not a condition of purchasing goods or services, receiving treatment, or receiving other healthcare services. This informational-message consent does not authorize promotional or marketing texts; those require separate, explicit consent.

3. Informational Messages

After enrollment, a patient may receive informational healthcare text messages from 96Meridian.ai on behalf of the provider or practice, such as:

• Appointment reminders and scheduling updates
• Billing notifications
• Prescription or refill reminders
• Follow-up care instructions
• Other general healthcare-related communications

4. Frequency, Rates, Opt-Out & Help

Message frequency: Message frequency may vary.

Message and data rates: Standard carrier message and data rates may apply.

Opt out: Reply STOP to any message at any time to stop receiving texts. You may also email support@96meridian.com for assistance with removal.

Help: Reply HELP to any message or email support@96meridian.com for assistance.

5. Privacy & Safety

Mobile information provided for this messaging program is not sold or shared with third parties for promotional or marketing purposes. Other handling of personal information is described in our Privacy Policy.

Text messaging may not be fully secure and can involve privacy risks. These messages are intended for informational healthcare communications and should not be used for emergencies. For an emergency, call 911 or seek immediate medical care.

6. Contact

Email: support@96meridian.com
Website: https://www.96meridian.com

We may update this policy periodically. This page does not replace or change the consent recorded on a patient's signed paper form.